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Relationship of Domain, Attributes, Elements and Sub-ElementsTo understand the Relationship of Domain, Attributes, Elements and Sub-Elements, see: https://orthogramic.atlassian.net/wiki/spaces/OUG/pages/55246856/Business+Architecture+Domain+Attributes+Elements#The-relationships-between-Business-Architecture-Domains%2C-Attributes%2C-Elements-and-Sub-Elements |
Performance attributes
Domain | Attribute | Description | Example |
performance | Title | The name or title of the performance metric |
Customer Satisfaction Score
Track-Related Accident Rate | ||
performance | Description | A detailed explanation of what the performance metric entails |
Measure of customer satisfaction based on survey results.
Measurement of accidents caused by track conditions per million train-miles | ||
performance | Purpose | The intended purpose or function of the performance metric within the |
To gauge customer satisfaction and identify areas for improvement.
Organization | Monitor and reduce track-related accidents through targeted interventions | |
performance | Owner | The individual or team responsible for the performance metric |
Customer Service Department
Performance
Chief Safety Analysis Officer | ||
performance | Organization Unit | The |
Organization unit(s) to which the performance metric is linked |
Customer Service
Safety Analysis Division | ||
performance | Inputs | The resources |
information |
or materials required for the performance metric |
Customer feedback, survey data
Accident reports, track inspection data, train movement data | ||
performance | Outputs | The deliverables or results produced by the performance metric |
Customer satisfaction reports
Monthly safety reports, trend analysis, intervention recommendations | ||
performance | Performance Indicators | Metrics used to measure the effectiveness and efficiency of the performance metric |
Survey response rate, satisfaction score
Current rate: 1.2 accidents per million train-miles, Year-over-year improvement: 15% | ||
performance | Dependencies | Other metrics |
processes |
or systems that the performance metric depends on |
Feedback collection tools, data analysis software
Accident reporting system, track inspection database | ||
performance | Related Performance Metrics | Performance metrics that are related or linked to this metric |
Net Promoter Score, Customer Retention Rate
Track quality index, maintenance effectiveness ratio | ||
performance | Maturity Level | The current maturity level of the performance metric |
Level |
5 - |
Optimizing |
performance | Tools and Technologies | Tools and technologies used to support or enable the performance metric |
SurveyMonkey, data analytics software
Safety analysis software, predictive modeling tools | ||
performance | Compliance and Standards | Regulatory requirements and standards the performance metric must adhere to |
ISO 9001, industry-specific standards
FRA accident reporting requirements, safety measurement standards | ||
performance | Cost | The financial cost associated with implementing and maintaining the performance metric |
Annual |
analysis budget: $2.1M | ||
performance | Risks | Potential risks associated with the performance metric and its operations |
Low response rates, inaccurate data
Data quality issues, reporting delays, classification inconsistencies | ||
performance | Improvement Opportunities | Areas where the performance metric can be enhanced or improved |
Implement machine learning for pattern detection, automate data collection |
performance | Strategic Alignment | How the performance metric aligns with the |
Organizations strategic goals and objectives |
Supports the strategic goal of enhancing customer satisfaction
Performance
KPI (Key Performance Indicator)
A measurable value that demonstrates how effectively an organization is achieving its key business objectives.
Customer Satisfaction Score measures how happy customers are with a company's products and services.
Performance
Parent
A high-level policy that provides overarching principles or rules guiding business operations. It covers multiple sub-policies.
Customer Management
Performance
Child
A specific policy that falls under a broader parent policy. It provides detailed rules and guidelines for a specific aspect of business operations.
Customer Onboarding
...
Direct measure of safety performance and regulatory effectiveness |
Performance KPI Element
Element | Sub-Element | Description | Example |
performanceKPI | Title | The name or title of the |
Customer Satisfaction Score
Performance KPI | Track Inspection Compliance Rate | ||
performanceKPI | Parent | The Performance outcome the Performance KPI is related to | Track Safety Assurance Program |
performanceKPI | Description | A detailed explanation of what the Performance KPI entails |
Measure of |
completed required track inspections versus scheduled inspections | ||
performanceKPI | Purpose | The intended purpose or function of the Performance KPI within the performance measurement framework |
To gauge customer satisfaction and identify areas for improvement.
Ensure timely completion of required track inspections | ||
performanceKPI | Owner | The individual or team responsible for the Performance KPI |
Customer Service Department
Track Inspection Program Manager | |||
performanceKPI | Measurement Method | How the Performance KPI is measured | Daily tracking of completed vs. |
Customer surveys, feedback forms
KPIs
scheduled inspections | ||
performanceKPI | Targets | Specific targets or benchmarks for the Performance KPI |
Achieve a satisfaction score of 8/10
Target: 100%, Minimum acceptable: 98% | ||
performanceKPI | Frequency | How often the Performance KPI is measured and reported |
Quarterly
Daily monitoring, weekly reporting | ||
performanceKPI | Data Source | The source of data for the Performance KPI measurement |
Customer feedback system
Track inspection management system, inspector logs | ||
performanceKPI | Related KPIs | KPIs that are related or linked to this Performance KPI |
Net Promoter Score, Customer Retention Rate
Track defect rate, maintenance response time | ||
performanceKPI | Dependencies | Other Performance KPIs |
processes |
or systems that the Performance KPI depends on |
Customer support performance, product quality
Inspector availability, weather conditions, equipment readiness | ||
performanceKPI | Risks | Potential risks associated with the Performance KPI measurement and its interpretation |
Low response rates, biased feedback
Resource constraints, data entry delays | ||
performanceKPI | Improvement Opportunities | Areas where the Performance KPI measurement can be enhanced or improved |
Improved survey design, better data collection methods
Mobile data entry, automated scheduling | ||
performanceKPI | Strategic Alignment | How the Performance KPI aligns with the |
Organizations strategic goals and objectives |
Critical measure for track safety and regulatory compliance |