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Customer Domain schema
Customer attributes JSON Schema
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{
"$schema": "http://json-schema.org/draft-07/schema#",
"title": "Customer Domain Schema",
"description": "Schema for the Customer domain in the Orthogramic Metamodel",
"type": "object",
"required": ["customerID", "title", "description", "orgUnitTitle"],
"properties": {
"customerID": {
"type": "string",
"description": "Unique identifier for the customer element"
},
"title": {
"type": "string",
"description": "The name or title of the customer segment or persona"
},
"description": {
"type": "string",
"description": "A detailed explanation of the customer segment's characteristics"
},
"customerSegmentType": {
"type": "string",
"description": "Classification of segment (e.g., demographic, behavioral, value-based)",
"enum": ["demographic", "behavioral", "value-based", "needs-based", "lifecycle", "industry", "geographic", "psychographic", "technographic", "other"]
},
"orgUnitTitle": {
"type": "string",
"description": "The organization unit(s) responsible for this customer segment"
},
"orgUnitRoles": {
"type": "array",
"description": "Specific roles within the organization unit that manage this segment",
"items": {
"type": "string"
}
},
"customerNeeds": {
"type": "array",
"description": "Primary needs, wants, and pain points addressed",
"items": {
"type": "string"
}
},
"customerValue": {
"type": "string",
"description": "The value proposition offered to this customer segment"
},
"acquisitionChannels": {
"type": "array",
"description": "Channels used to acquire this type of customer",
"items": {
"type": "string"
}
},
"retentionStrategies": {
"type": "array",
"description": "Approaches to maintaining customer relationships",
"items": {
"type": "string"
}
},
"customerLifecycleStage": {
"type": "string",
"description": "Current position in the customer journey",
"enum": ["awareness", "consideration", "purchase", "onboarding", "usage", "growth", "retention", "advocacy", "win-back", "other"]
},
"customerLifetimeValue": {
"type": "object",
"description": "Expected or measured value of this customer type",
"properties": {
"value": {
"type": "number",
"description": "Numeric value"
},
"currency": {
"type": "string",
"description": "Currency code"
},
"timespan": {
"type": "string",
"description": "Period over which value is calculated"
},
"calculationMethod": {
"type": "string",
"description": "Method used to calculate lifetime value"
}
}
},
"performanceIndicators": {
"type": "array",
"description": "Metrics used to measure success with this segment",
"items": {
"type": "object",
"properties": {
"metricName": {
"type": "string",
"description": "Name of the performance metric"
},
"metricDescription": {
"type": "string",
"description": "Description of what the metric measures"
},
"currentValue": {
"type": "string",
"description": "Current performance value"
},
"targetValue": {
"type": "string",
"description": "Target performance value"
},
"unit": {
"type": "string",
"description": "Unit of measurement"
}
}
}
},
"dependencies": {
"type": "array",
"description": "Other domains, processes, or systems supporting this segment",
"items": {
"type": "object",
"properties": {
"dependencyType": {
"type": "string",
"description": "Type of dependency"
},
"domainType": {
"type": "string",
"description": "Type of domain this depends on",
"enum": ["Capability", "Service", "Product", "Information", "Value Stream", "Strategy", "Organization", "Technology", "Initiative", "Other"]
},
"entityID": {
"type": "string",
"description": "ID of the entity being depended upon"
},
"description": {
"type": "string",
"description": "Description of the dependency"
}
}
}
},
"relatedCustomerSegments": {
"type": "array",
"description": "Other segments with relationships to this one",
"items": {
"type": "object",
"properties": {
"segmentID": {
"type": "string",
"description": "ID of the related segment"
},
"relationshipType": {
"type": "string",
"description": "Type of relationship",
"enum": ["parent", "child", "complementary", "competitor", "influencer", "progression", "other"]
},
"relationshipStrength": {
"type": "integer",
"description": "Strength of the relationship (1-5)",
"minimum": 1,
"maximum": 5
}
}
}
},
"improvementOpportunities": {
"type": "array",
"description": "Areas where customer experience can be enhanced",
"items": {
"type": "string"
}
},
"strategicAlignment": {
"type": "string",
"description": "How this customer segment aligns with strategic goals"
}
}
}
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Customer Persona Element Schema
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{
"$schema": "http://json-schema.org/draft-07/schema#",
"title": "Customer Persona Schema",
"description": "Schema for Customer Persona element in the Customer domain",
"type": "object",
"required": ["personaID", "title", "description", "orgUnitTitle"],
"properties": {
"personaID": {
"type": "string",
"description": "Unique identifier for the persona"
},
"title": {
"type": "string",
"description": "Name of the specific customer persona"
},
"description": {
"type": "string",
"description": "Detailed profile of this persona"
},
"orgUnitTitle": {
"type": "string",
"description": "The organization unit responsible for this persona"
},
"customerSegmentID": {
"type": "string",
"description": "ID of the customer segment this persona belongs to"
},
"demographicAttributes": {
"type": "object",
"description": "Age, gender, location, income level, etc.",
"properties": {
"ageRange": {
"type": "string",
"description": "Age range of the persona"
},
"gender": {
"type": "string",
"description": "Gender identity of the persona"
},
"location": {
"type": "string",
"description": "Geographic location"
},
"education": {
"type": "string",
"description": "Educational background"
},
"income": {
"type": "string",
"description": "Income level or range"
},
"occupation": {
"type": "string",
"description": "Professional role or occupation"
},
"familyStatus": {
"type": "string",
"description": "Family or household composition"
},
"additionalAttributes": {
"type": "object",
"description": "Additional demographic attributes specific to this persona"
}
}
},
"psychographicAttributes": {
"type": "object",
"description": "Values, attitudes, interests, lifestyle",
"properties": {
"values": {
"type": "array",
"description": "Core values and beliefs",
"items": {
"type": "string"
}
},
"attitudes": {
"type": "array",
"description": "Key attitudes and outlooks",
"items": {
"type": "string"
}
},
"interests": {
"type": "array",
"description": "Primary interests and hobbies",
"items": {
"type": "string"
}
},
"lifestyle": {
"type": "string",
"description": "Lifestyle description"
},
"personalityTraits": {
"type": "array",
"description": "Defining personality characteristics",
"items": {
"type": "string"
}
}
}
},
"behaviors": {
"type": "array",
"description": "Typical behaviors and preferences",
"items": {
"type": "string"
}
},
"goals": {
"type": "array",
"description": "What the persona is trying to accomplish",
"items": {
"type": "string"
}
},
"painPoints": {
"type": "array",
"description": "Challenges and frustrations experienced",
"items": {
"type": "string"
}
},
"influences": {
"type": "array",
"description": "Factors influencing decisions",
"items": {
"type": "string"
}
},
"purchaseDecisionProcess": {
"type": "string",
"description": "How decisions are made"
},
"technographics": {
"type": "object",
"description": "Technology usage patterns",
"properties": {
"deviceUsage": {
"type": "array",
"description": "Devices used",
"items": {
"type": "string"
}
},
"channelPreferences": {
"type": "array",
"description": "Preferred digital channels",
"items": {
"type": "string"
}
},
"techAdoptionLevel": {
"type": "string",
"description": "Level of technology adoption",
"enum": ["innovator", "early adopter", "early majority", "late majority", "laggard"]
},
"softwareUsage": {
"type": "array",
"description": "Key software or platforms used",
"items": {
"type": "string"
}
}
}
},
"quotations": {
"type": "array",
"description": "Representative quotes that express the persona's perspective",
"items": {
"type": "string"
}
},
"narrativeScenario": {
"type": "string",
"description": "A day-in-the-life or typical scenario for this persona"
}
}
}
|
Customer Journey Element Schema
| Code Block |
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{
"$schema": "http://json-schema.org/draft-07/schema#",
"title": "Customer Journey Schema",
"description": "Schema for Customer Journey element in the Customer domain",
"type": "object",
"required": ["journeyID", "journeyTitle", "description", "orgUnitTitle"],
"properties": {
"journeyID": {
"type": "string",
"description": "Unique identifier for the customer journey"
},
"journeyTitle": {
"type": "string",
"description": "Name of the specific customer journey"
},
"description": {
"type": "string",
"description": "Overview of the entire customer journey"
},
"customerSegmentID": {
"type": "string",
"description": "ID of the customer segment this journey is designed for"
},
"personaIDs": {
"type": "array",
"description": "IDs of personas this journey applies to",
"items": {
"type": "string"
}
},
"orgUnitTitle": {
"type": "string",
"description": "The organization unit responsible for overall journey management"
},
"journeyStages": {
"type": "array",
"description": "Sequential stages in the customer journey",
"items": {
"type": "object",
"required": ["stageID", "stageName", "stageDescription"],
"properties": {
"stageID": {
"type": "string",
"description": "Unique identifier for this journey stage"
},
"stageName": {
"type": "string",
"description": "Name of this journey stage"
},
"stageDescription": {
"type": "string",
"description": "Description of this journey stage"
},
"stageOwner": {
"type": "string",
"description": "Organization unit responsible for this stage"
},
"sequenceNumber": {
"type": "integer",
"description": "Ordering of this stage in the journey"
},
"touchpoints": {
"type": "array",
"description": "Interaction points with the organization",
"items": {
"type": "object",
"properties": {
"touchpointID": {
"type": "string",
"description": "Unique identifier for this touchpoint"
},
"touchpointName": {
"type": "string",
"description": "Name of this touchpoint"
},
"touchpointDescription": {
"type": "string",
"description": "Description of the interaction"
},
"channel": {
"type": "string",
"description": "Channel through which interaction occurs"
},
"interactionType": {
"type": "string",
"description": "Nature of the interaction"
},
"orgUnitResponsible": {
"type": "string",
"description": "Organization unit responsible for this touchpoint"
}
}
}
},
"customerActions": {
"type": "array",
"description": "What customers do at this stage",
"items": {
"type": "string"
}
},
"customerThoughts": {
"type": "array",
"description": "What customers think/feel",
"items": {
"type": "string"
}
},
"customerPainPoints": {
"type": "array",
"description": "Challenges faced at this stage",
"items": {
"type": "string"
}
},
"customerOpportunities": {
"type": "array",
"description": "Potential for enhanced experience",
"items": {
"type": "string"
}
},
"relevantCapabilities": {
"type": "array",
"description": "Capabilities supporting this journey stage",
"items": {
"type": "object",
"properties": {
"capabilityID": {
"type": "string",
"description": "ID of the capability"
},
"importanceLevel": {
"type": "integer",
"description": "Importance to this stage (1-5)",
"minimum": 1,
"maximum": 5
}
}
}
},
"relevantValueStreams": {
"type": "array",
"description": "Value streams involved",
"items": {
"type": "object",
"properties": {
"valueStreamID": {
"type": "string",
"description": "ID of the value stream"
},
"valueStreamStage": {
"type": "string",
"description": "Specific stage of the value stream"
}
}
}
},
"performanceMetrics": {
"type": "array",
"description": "How success is measured at this stage",
"items": {
"type": "object",
"properties": {
"metricName": {
"type": "string",
"description": "Name of the metric"
},
"metricDescription": {
"type": "string",
"description": "Description of what is measured"
},
"currentValue": {
"type": "string",
"description": "Current performance value"
},
"targetValue": {
"type": "string",
"description": "Target performance value"
},
"unit": {
"type": "string",
"description": "Unit of measurement"
}
}
}
}
}
}
},
"overallJourneyMetrics": {
"type": "array",
"description": "Metrics for the entire journey",
"items": {
"type": "object",
"properties": {
"metricName": {
"type": "string",
"description": "Name of the journey-level metric"
},
"metricDescription": {
"type": "string",
"description": "Description of what is measured"
},
"currentValue": {
"type": "string",
"description": "Current performance value"
},
"targetValue": {
"type": "string",
"description": "Target performance value"
},
"unit": {
"type": "string",
"description": "Unit of measurement"
}
}
}
},
"journeyImprovements": {
"type": "array",
"description": "Planned or potential improvements to the journey",
"items": {
"type": "object",
"properties": {
"improvementName": {
"type": "string",
"description": "Name of the improvement initiative"
},
"improvementDescription": {
"type": "string",
"description": "Description of the improvement"
},
"targetStages": {
"type": "array",
"description": "Journey stages affected",
"items": {
"type": "string"
}
},
"expectedBenefit": {
"type": "string",
"description": "Anticipated benefit"
},
"implementationStatus": {
"type": "string",
"description": "Current status",
"enum": ["planned", "in-progress", "implemented", "evaluated"]
}
}
}
}
}
}
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Customer Relationship Element Schema
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{
"$schema": "http://json-schema.org/draft-07/schema#",
"title": "Customer Relationship Schema",
"description": "Schema for Customer Relationship element in the Customer domain",
"type": "object",
"required": ["relationshipID", "title", "description", "orgUnitTitle"],
"properties": {
"relationshipID": {
"type": "string",
"description": "Unique identifier for the customer relationship"
},
"title": {
"type": "string",
"description": "Name of the relationship type"
},
"description": {
"type": "string",
"description": "Detailed description of the relationship"
},
"customerSegmentID": {
"type": "string",
"description": "ID of the customer segment this relationship applies to"
},
"orgUnitTitle": {
"type": "string",
"description": "The organization unit responsible for this relationship"
},
"relationshipType": {
"type": "string",
"description": "Nature of the relationship",
"enum": ["transactional", "subscription", "membership", "partnership", "advisory", "support", "community", "other"]
},
"relationshipStrength": {
"type": "integer",
"description": "Indicator of relationship quality (1-5)",
"minimum": 1,
"maximum": 5
},
"engagementLevel": {
"type": "string",
"description": "Degree of active engagement",
"enum": ["dormant", "occasional", "regular", "active", "advocate"]
},
"loyaltyStatus": {
"type": "string",
"description": "Current loyalty or retention status",
"enum": ["at-risk", "stable", "loyal", "advocate", "unknown"]
},
"relationshipHistory": {
"type": "array",
"description": "Timeline of key relationship events",
"items": {
"type": "object",
"properties": {
"eventDate": {
"type": "string",
"format": "date",
"description": "Date of the event"
},
"eventType": {
"type": "string",
"description": "Type of event"
},
"eventDescription": {
"type": "string",
"description": "Description of what happened"
},
"impact": {
"type": "string",
"description": "Impact on the relationship"
}
}
}
},
"relationshipValue": {
"type": "object",
"description": "Current and potential relationship value",
"properties": {
"currentValue": {
"type": "number",
"description": "Current monetary value"
},
"potentialValue": {
"type": "number",
"description": "Potential future value"
},
"currency": {
"type": "string",
"description": "Currency code"
},
"valueBasis": {
"type": "string",
"description": "How value is calculated"
}
}
},
"relationshipRisks": {
"type": "array",
"description": "Threats to relationship continuity",
"items": {
"type": "object",
"properties": {
"riskName": {
"type": "string",
"description": "Name of the risk"
},
"riskDescription": {
"type": "string",
"description": "Description of the risk"
},
"probability": {
"type": "integer",
"description": "Likelihood (1-5)",
"minimum": 1,
"maximum": 5
},
"impact": {
"type": "integer",
"description": "Potential impact (1-5)",
"minimum": 1,
"maximum": 5
},
"mitigationStrategy": {
"type": "string",
"description": "Approach to addressing the risk"
}
}
}
},
"growthOpportunities": {
"type": "array",
"description": "Opportunities for relationship expansion",
"items": {
"type": "object",
"properties": {
"opportunityName": {
"type": "string",
"description": "Name of the opportunity"
},
"opportunityDescription": {
"type": "string",
"description": "Description of the opportunity"
},
"potentialValue": {
"type": "string",
"description": "Estimated value of the opportunity"
},
"probability": {
"type": "integer",
"description": "Likelihood of achievement (1-5)",
"minimum": 1,
"maximum": 5
},
"approach": {
"type": "string",
"description": "Strategy for pursuing the opportunity"
}
}
}
},
"engagementModel": {
"type": "object",
"description": "How the relationship is managed",
"properties": {
"primaryContact": {
"type": "string",
"description": "Main point of contact"
},
"contactFrequency": {
"type": "string",
"description": "How often contact is made"
},
"preferredChannels": {
"type": "array",
"description": "Preferred communication channels",
"items": {
"type": "string"
}
},
"reviewCadence": {
"type": "string",
"description": "Schedule for relationship reviews"
},
"escalationPath": {
"type": "string",
"description": "Process for handling issues"
}
}
}
}
}
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Cross-Domain Relationship Mappings
...