Content Comparison

...

Attribute	Description	Example
`relationshipID`	Unique identifier for the customer relationship	"REL-001"
`title`	Name of the relationship type	"Premium Advisory Relationship"
`description`	Detailed description of the relationship	"Comprehensive wealth management relationship with dedicated advisor"
`customerSegmentID`	ID of the customer segment this relationship applies to	"CUST-SEG-001"
`orgUnitTitle`	The organization unit responsible for this relationship	"Private Client Group"
`relationshipType`	Nature of the relationship	"advisory"
`relationshipStrength`	Indicator of relationship quality (1-5)	4
`engagementLevel`	Degree of active engagement	"active"
`loyaltyStatus`	Current loyalty or retention status	"loyal"
`relationshipHistory`	Timeline of key relationship events	"Initial engagement: March 2022, Portfolio review: Quarterly"
`relationshipValue`	Current and potential relationship value	Current: $15,000 annual revenue, Potential: $25,000
`relationshipRisks`	Threats to relationship continuity	"Advisor turnover, competitor offers, market performance dissatisfaction"
`growthOpportunities`	Opportunities for relationship expansion	"Trust services, business banking integration, family office services"
`engagementModel`	How the relationship is managed	"Quarterly in-person reviews, monthly check-ins, dedicated support line"

...

Cross-

...

...

From Domain	From Object	Relationship Type	To Domain	To Object	Description
Customer	Customer Segment	supported by	Capability	Capability	Customer segments are supported by capabilities delivering products and services aligned to their needs.
Customer	Customer Segment	participates in	Value Stream	Value Stream	Customer segments interact with value streams throughout their journeys.
Customer	Customer Segment	consumes	Product/Service	Product or Service	Customer segments consume products and services offered by the organisation.
Customer	Customer Segment	influenced by	Strategy	Strategy	Customer segmentation and targeting strategies are influenced by overarching organisational strategy.
Customer	Customer Persona	requires	Capability	Capability	Customer personas reflect specific capability needs or opportunities.
Customer	Customer Persona	experiences	Value Stream	Value Stream	Customer personas experience various stages of value streams.
Customer	Customer Journey	mapped to	Value Stream	Value Stream	Customer journeys are mapped to internal value streams to align customer experience with operational delivery.
Customer	Customer Relationship	manages	Service	Service	Customer relationships are managed through dedicated services and support models.
Customer	Customer Relationship	owned by	Organization	Organization Unit	Specific organisation units are responsible for managing customer relationships.

...