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Trigger – A specific event, condition, or insight—internal or external—that initiates a response. This may include regulatory changes, stakeholder demands, environmental shifts, or performance deviations.
Rationale – The reasoned justification for taking action in response to a trigger. Rationales ensure responses are deliberate—grounded in compliance needs, risk mitigation, equity goals, reputational concerns, or strategic alignment.
Response – The initiative, program, policy, or capability change implemented to address the trigger, guided by the chosen rationale(s). These responses are formalised across business architecture layers to ensure integration and traceability.
Performance Indicators – Quantifiable metrics used to evaluate the effectiveness, efficiency, or broader impact of the response. These indicators inform decision-makers about what’s working and where adjustments are needed.
In addition to these core components, the model is designed to work in alignment with broader strategic drivers and to support iterative learning through feedback.
Strategic Intent is not a component of the response model itself but provides essential direction and context. Strategic intents describe proactive, long-term goals that influence what types of responses are prioritised. The Strategic Response Model explicitly references strategic intents to ensure alignment between organisational ambitions and responsive action.
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a strategic response. These indicators feed into the evaluation process, which systematically compares actual outcomes to intended objectives. When a response falls short, the evaluation process may generate a new trigger—creating a feedback loop that supports continuous improvement, organisational learning, and adaptive strategy.
Example 1: regulatory-driven strategic response
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