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Each Capability Detail page delves into the specific functional and technical capabilities of the organization. It highlights key strengths and identifies opportunities for improvement. It is reached from Business Architecture > Capability.
Page description
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Domain | Attribute | Description | Example |
Capability | Title | The name or title of the capability. | Customer Relationship Management |
Capability | Description | A detailed explanation of what the capability entails. | Managing interactions with current and potential customers. |
Capability | Purpose | The intended purpose or function of the capability within the organization. | To streamline and enhance customer interactions. |
Capability | Owner | The individual or team responsible for the capability. | Customer Service Department |
Capability | Organizational Unit | The organizational unit(s) to which the capability is linked. | Sales and Marketing Department |
Capability | Inputs | The resources, information, or materials required for the capability to function. | Customer data, sales leads, marketing materials |
Capability | Outputs | The deliverables or results produced by the capability. | Customer satisfaction reports, sales reports |
Capability | Processes | The set of processes that define how the capability operates. | Lead management, customer support |
Capability | Performance Indicators | Metrics used to measure the effectiveness and efficiency of the capability. | Customer satisfaction score, sales conversion rate |
Capability | Dependencies | Other capabilities, processes, or systems that the capability depends on. | Marketing automation system, CRM software |
Capability | Related Capabilities | Capabilities that are related or linked to this capability. | Sales Management, Customer Support |
Capability | Maturity Level | The current maturity level of the capability. | Level 3 - Defined |
Capability | Tools and Technologies | Tools and technologies used to support or enable the capability. | Salesforce CRM, Zendesk Support |
Capability | Compliance and Standards | Regulatory requirements and standards the capability must adhere to. | GDPR compliance, ISO 9001 standards |
Capability | Cost | The financial cost associated with implementing and maintaining the capability. | Annual budget of $200,000 |
Capability | Risks | Potential risks associated with the capability and its operations. | Data breaches, customer dissatisfaction |
Capability | Improvement Opportunities | Areas where the capability can be enhanced or improved. | Integration with social media platforms |
Capability | Strategic Alignment | How the capability aligns with the organization's strategic goals and objectives. | Supports the strategic goal of improving customer satisfaction |
Capability | Capability Component | A building block of organizational capabilities, representing specific skills, tools, or processes. | Data Analytics involves using tools and techniques to analyze data and extract insights. |
Capability | Function | A specific area of activity within an organization that performs a particular role or set of tasks. | Customer Support provides assistance to customers, resolves issues, and ensures satisfaction. |
Capability | Parent | A high-level capability that encompasses multiple sub-capabilities or child capabilities. It represents a broad area of business functionality. | Customer Management |
Capability | Child | A specific capability that falls under a broader parent capability. It represents a more granular aspect of business functionality. | Customer Onboarding |
Capability | Child Process | A detailed process that supports a child capability. It represents a specific sequence of actions or steps required to perform the capability. | Verify Customer Identity |