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Introduction
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The Capability domain in Orthogramic defines the core functions and abilities that enable your organization to achieve its strategic objectives. Each Capability is linked to other business architecture domains like Value Streams, Products, and Stakeholders, providing a clear view of how your organization operates and delivers value. Orthogramic's data-driven approach allows you to continuously assess and evolve Capabilities, ensuring they remain aligned with changing business needs and market dynamics. Discover how the Capability domain helps you optimize organizational performance and strategic alignment.
Capability details
Each Capability Detail page delves into the specific functional and technical capabilities of the organization. It highlights key strengths and identifies opportunities for improvement. It is reached within Orthogramic from Business Architecture > Capability.
Page description
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Domain
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Attribute
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Description
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Example
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Capability
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Title
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The name or title of the capability.
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Customer Relationship Management
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Capability
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Description
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A detailed explanation of what the capability entails.
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Managing interactions with current and potential customers.
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Capability
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Purpose
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The intended purpose or function of the capability within the organization.
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To streamline and enhance customer interactions.
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Capability
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Owner
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The individual or team responsible for the capability.
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Customer Service Department
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Capability
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Organizational Unit
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The organizational unit(s) to which the capability is linked.
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Sales and Marketing Department
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Capability
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Inputs
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The resources, information, or materials required for the capability to function.
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Customer data, sales leads, marketing materials
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Capability
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Outputs
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The deliverables or results produced by the capability.
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Customer satisfaction reports, sales reports
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Capability
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Processes
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The set of processes that define how the capability operates.
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Lead management, customer support
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Capability
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Performance Indicators
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Metrics used to measure the effectiveness and efficiency of the capability.
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Customer satisfaction score, sales conversion rate
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Capability
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Dependencies
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Other capabilities, processes, or systems that the capability depends on.
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Marketing automation system, CRM software
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Capability
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Related Capabilities
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Capabilities that are related or linked to this capability.
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Sales Management, Customer Support
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Capability
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Maturity Level
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The current maturity level of the capability.
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Level 3 - Defined
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Capability
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Tools and Technologies
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Tools and technologies used to support or enable the capability.
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Salesforce CRM, Zendesk Support
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Capability
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Compliance and Standards
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Regulatory requirements and standards the capability must adhere to.
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GDPR compliance, ISO 9001 standards
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Capability
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Cost
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The financial cost associated with implementing and maintaining the capability.
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Annual budget of $200,000
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Capability
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Risks
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Potential risks associated with the capability and its operations.
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Data breaches, customer dissatisfaction
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Capability
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Improvement Opportunities
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Areas where the capability can be enhanced or improved.
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Integration with social media platforms
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Capability
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Strategic Alignment
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How the capability aligns with the organization's strategic goals and objectives.
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Supports the strategic goal of improving customer satisfaction
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Capability
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Capability Component
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A building block of organizational capabilities, representing specific skills, tools, or processes.
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Data Analytics involves using tools and techniques to analyze data and extract insights.
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Capability
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Function
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A specific area of activity within an organization that performs a particular role or set of tasks.
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Customer Support provides assistance to customers, resolves issues, and ensures satisfaction.
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Capability
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Parent
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A high-level capability that encompasses multiple sub-capabilities or child capabilities. It represents a broad area of business functionality.
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Customer Management
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Capability
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Child
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A specific capability that falls under a broader parent capability. It represents a more granular aspect of business functionality.
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Customer Onboarding
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Capability
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Child Process
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A detailed process that supports a child capability. It represents a specific sequence of actions or steps required to perform the capability.
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About the Capability domain
What is a Capability in Orthogramic?
Capability attributes
Capability Function Element
Capability Components Element
Capability Process Element
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Relationship of Domain, Attributes, Elements and Sub-ElementsTo understand the Relationship of Domain, Attributes, Elements and Sub-Elements, see: https://orthogramic.atlassian.net/wiki/spaces/OM/pages/245137488/Domain+Attributes+Elements?atlOrigin=eyJpIjoiZDdkMDk1YjRiZTQwNDZlMDhmM2Y0NmM4MjA1Njc3NTQiLCJwIjoiYyJ9 |