Performance detail

Introduction

Each Performance Detail page tracks and analyzes one set of performance metrics, defining key performance indicators (KPIs) to monitor progress towards organizational goals. This ensures a detailed framework for measuring and improving organizational performance. It is reached from Business Architecture > Performance.

What a Performance in Orthogramic?

Performance detail

Performance attributes

Domain	Attribute	Description	Example
Performance	Title	The name or title of the performance metric.	Customer Satisfaction Score
Performance	Description	A detailed explanation of what the performance metric entails.	Measure of customer satisfaction based on survey results.
Performance	Purpose	The intended purpose or function of the performance metric within the organization.	To gauge customer satisfaction and identify areas for improvement.
Performance	Owner	The individual or team responsible for the performance metric.	Customer Service Department
Performance	Organizational Unit	The organizational unit(s) to which the performance metric is linked.	Customer Service
Performance	Inputs	The resources, information, or materials required for the performance metric.	Customer feedback, survey data
Performance	Outputs	The deliverables or results produced by the performance metric.	Customer satisfaction reports
Performance	Performance Indicators	Metrics used to measure the effectiveness and efficiency of the performance metric.	Survey response rate, satisfaction score
Performance	Dependencies	Other metrics, processes, or systems that the performance metric depends on.	Feedback collection tools, data analysis software
Performance	Related Performance Metrics	Performance metrics that are related or linked to this metric.	Net Promoter Score, Customer Retention Rate
Performance	Maturity Level	The current maturity level of the performance metric.	Level 4 - Managed
Performance	Tools and Technologies	Tools and technologies used to support or enable the performance metric.	SurveyMonkey, data analytics software
Performance	Compliance and Standards	Regulatory requirements and standards the performance metric must adhere to.	ISO 9001, industry-specific standards
Performance	Cost	The financial cost associated with implementing and maintaining the performance metric.	Annual budget of $50,000
Performance	Risks	Potential risks associated with the performance metric and its operations.	Low response rates, inaccurate data
Performance	Improvement Opportunities	Areas where the performance metric can be enhanced or improved.	Improved survey design, better data collection methods
Performance	Strategic Alignment	How the performance metric aligns with the organization's strategic goals and objectives.	Supports the strategic goal of enhancing customer satisfaction
Performance	KPI (Key Performance Indicator)	A measurable value that demonstrates how effectively an organization is achieving its key business objectives.	Customer Satisfaction Score measures how happy customers are with a company's products and services.
Performance	Parent	A high-level policy that provides overarching principles or rules guiding business operations. It covers multiple sub-policies.	Customer Management
Performance	Child	A specific policy that falls under a broader parent policy. It provides detailed rules and guidelines for a specific aspect of business operations.	Customer Onboarding

Performance KPI Element

Element	Sub-Element	Description	Example
KPIs	Title	The name or title of the KPI.	Customer Satisfaction Score
KPIs	Description	A detailed explanation of what the KPI entails.	Measure of customer satisfaction based on survey results.
KPIs	Purpose	The intended purpose or function of the KPI within the performance measurement framework.	To gauge customer satisfaction and identify areas for improvement.
KPIs	Owner	The individual or team responsible for the KPI.	Customer Service Department
KPIs	Measurement Method	How the KPI is measured.	Customer surveys, feedback forms
KPIs	Targets	Specific targets or benchmarks for the KPI.	Achieve a satisfaction score of 8/10
KPIs	Frequency	How often the KPI is measured and reported.	Quarterly
KPIs	Data Source	The source of data for the KPI measurement.	Customer feedback system
KPIs	Related KPIs	KPIs that are related or linked to this KPI.	Net Promoter Score, Customer Retention Rate
KPIs	Dependencies	Other KPIs, processes, or systems that the KPI depends on.	Customer support performance, product quality
KPIs	Risks	Potential risks associated with the KPI measurement and its interpretation.	Low response rates, biased feedback
KPIs	Improvement Opportunities	Areas where the KPI measurement can be enhanced or improved.	Improved survey design, better data collection methods
KPIs	Strategic Alignment	How the KPI aligns with the organization's strategic goals and objectives.	Supports the strategic goal of enhancing customer satisfaction