Introduction
Each Capability Detail page delves into the specific functional and technical capabilities of the organization. It highlights key strengths and identifies opportunities for improvement. It is reached from Business Architecture > Capability.
Page description
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Capability attributes
Domain | Attribute | Description | Example |
Capability | Title | The name or title of the capability. | Customer Relationship Management |
Capability | Description | A detailed explanation of what the capability entails. | Managing interactions with current and potential customers. |
Capability | Purpose | The intended purpose or function of the capability within the organization. | To streamline and enhance customer interactions. |
Capability | Owner | The individual or team responsible for the capability. | Customer Service Department |
Capability | Organizational Unit | The organizational unit(s) to which the capability is linked. | Sales and Marketing Department |
Capability | Inputs | The resources, information, or materials required for the capability to function. | Customer data, sales leads, marketing materials |
Capability | Outputs | The deliverables or results produced by the capability. | Customer satisfaction reports, sales reports |
Capability | Processes | The set of processes that define how the capability operates. | Lead management, customer support |
Capability | Performance Indicators | Metrics used to measure the effectiveness and efficiency of the capability. | Customer satisfaction score, sales conversion rate |
Capability | Dependencies | Other capabilities, processes, or systems that the capability depends on. | Marketing automation system, CRM software |
Capability | Related Capabilities | Capabilities that are related or linked to this capability. | Sales Management, Customer Support |
Capability | Maturity Level | The current maturity level of the capability. | Level 3 - Defined |
Capability | Tools and Technologies | Tools and technologies used to support or enable the capability. | Salesforce CRM, Zendesk Support |
Capability | Compliance and Standards | Regulatory requirements and standards the capability must adhere to. | GDPR compliance, ISO 9001 standards |
Capability | Cost | The financial cost associated with implementing and maintaining the capability. | Annual budget of $200,000 |
Capability | Risks | Potential risks associated with the capability and its operations. | Data breaches, customer dissatisfaction |
Capability | Improvement Opportunities | Areas where the capability can be enhanced or improved. | Integration with social media platforms |
Capability | Strategic Alignment | How the capability aligns with the organization's strategic goals and objectives. | Supports the strategic goal of improving customer satisfaction |
Capability | Capability Component | A building block of organizational capabilities, representing specific skills, tools, or processes. | Data Analytics involves using tools and techniques to analyze data and extract insights. |
Capability | Function | A specific area of activity within an organization that performs a particular role or set of tasks. | Customer Support provides assistance to customers, resolves issues, and ensures satisfaction. |
Capability | Parent | A high-level capability that encompasses multiple sub-capabilities or child capabilities. It represents a broad area of business functionality. | Customer Management |
Capability | Child | A specific capability that falls under a broader parent capability. It represents a more granular aspect of business functionality. | Customer Onboarding |
Capability | Child Process | A detailed process that supports a child capability. It represents a specific sequence of actions or steps required to perform the capability. | Verify Customer Identity |
Capability Components
Domain | Attribute | Description | Example |
Functions | Title | The name or title of the function. | Customer Support |
Functions | Description | A detailed explanation of what the function involves. | Providing assistance and support to customers regarding products and services. |
Functions | Purpose | The intended purpose or function of the activity. | To ensure customer satisfaction and resolve issues. |
Functions | Owner | The individual or team responsible for the function. | Customer Service Department |
Functions | Organizational Unit | The organizational unit(s) where the function resides. | Customer Relations |
Functions | Inputs | The inputs required to perform the function. | Customer Queries, Support Tickets |
Functions | Outputs | The outputs or deliverables produced by the function. | Resolved Issues, Customer Feedback Reports |
Functions | Processes | The processes involved in the function. | Issue Resolution Process, Feedback Collection Process |
Domain | Attribute | Description | Example |
Capability Components | Title | The name or title of the capability component. | Data Analytics |
Capability Components | Description | A detailed explanation of what the capability component involves. | Tools and processes for analyzing data to extract insights. |
Capability Components | Purpose | The intended purpose or benefit of the capability component. | To support data-driven decision making. |
Capability Components | Owner | The individual or team responsible for the capability component. | Data Science Team |
Capability Components | Organizational Unit | The organizational unit(s) utilizing the capability component. | Business Intelligence, Marketing |
Capability Components | Technologies | The technologies and tools used for the capability component. | Data Warehouses, Analytics Platforms |
Capability Components | Processes | The processes involved in the capability component. | Data Collection, Data Processing, Data Visualization |
Capability Components | Skills | The skills and competencies required for the capability component. | Data Analysis, Statistical Modeling, Machine Learning |