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Each response includes a rationale object that captures the justification for action. It replaces previous references to rationaleId and allows richer traceability and reasoning.
Field | Description |
|---|---|
| A short name for the rationale |
| A detailed explanation of the reasoning behind the response |
| Categorises the driver (e.g. Regulatory, Risk, Market, Insight) |
| Reference to the originating insight, regulation, or analysis |
| KPIs that the response is intended to influence or improve |
| (Optional) Indicates urgency or importance (e.g. High, Medium, Low) |
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The Strategic Response Model defines the following categories of drivers:
Driver Type | Description | Common Triggers | Example Rationales | Related Domains |
|---|---|---|---|---|
Regulatory change | Changes in legal or regulatory requirements | New legislation, audits | Align with safety standards; address compliance risks | Policy, Initiatives, Capabilities, Performance |
Customer demand shift | Shifting customer expectations or behaviours | Feedback, usage patterns | Improve onboarding; redesign mobile services | Strategy, ValueStream, Capabilities, Stakeholders |
Operational risk | Threats to continuity or operational efficiency | System failure, safety incidents | Enhance cyber resilience; strengthen recovery plans | Capabilities, Performance, Information, Organisation |
Technology obsolescence | Legacy or unsupported systems impacting operations | End-of-life systems, innovation lag | Modernise tech stack; enable data interoperability | Information, Capabilities, Initiatives |
Cost pressure | Financial constraints requiring efficiency or cost optimisation | Budget cuts, benchmarking | Consolidate platforms; automate manual processes | Performance, Capabilities, Initiatives, Organisation |
Workforce change | Evolving workforce dynamics | Hybrid work, attrition | Reskill staff; adapt HR policies | Organisation, Policy, Capabilities |
Stakeholder expectation | Pressure or concern from internal or external stakeholders | Board expectations, ESG concerns | Increase transparency; implement ethical compliance | Stakeholders, Policy, Performance |
Market opportunity | New market trends or emerging business opportunities | Competitor gap, new segment demand | Launch services; localise products | Strategy, ValueStream, Capabilities, Initiatives |
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Classification: Each rationale must include a driver type. Multiple drivers may be selected if appropriate.
Traceability: Rationales should link to the relevant strategy, initiative, or performance goal.
Consistency: Use the Strategic Response Model trigger catalogue to guide classification.
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Relationship to Triggers
Every rationale originates in response to a defined Trigger—an external event, internal insight, or strategic condition that prompts consideration or action. The Rationale captures the logical reasoning for why a specific response is necessary, based on that triggering context. This link is formalised via the trigger field, which connects each rationale directly to its source condition using the
For further details on how triggers are defined, classified, and managed, see: Triggers and the associated , which outlines recognised types such as Regulatory, Risk, Opportunity, and Performance Insight.
How rationales are formed in response to specific triggers
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