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The Strategic Response Model defines the following categories of drivers:
Driver Type | Description | Common Triggers | Example Rationales | Related Domains |
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Regulatory change | Changes in legal or regulatory requirements | New legislation, audits | Align with safety standards; address compliance risks | Policy, Initiatives, Capabilities, Performance |
Customer demand shift | Shifting customer expectations or behaviours | Feedback, usage patterns | Improve onboarding; redesign mobile services | Strategy, ValueStream, Capabilities, Stakeholders |
Operational risk | Threats to continuity or operational efficiency | System failure, safety incidents | Enhance cyber resilience; strengthen recovery plans | Capabilities, Performance, Information, Organisation |
Technology obsolescence | Legacy or unsupported systems impacting operations | End-of-life systems, innovation lag | Modernise tech stack; enable data interoperability | Information, Capabilities, Initiatives |
Cost pressure | Financial constraints requiring efficiency or cost optimisation | Budget cuts, benchmarking | Consolidate platforms; automate manual processes | Performance, Capabilities, Initiatives, Organisation |
Workforce change | Evolving workforce dynamics | Hybrid work, attrition | Reskill staff; adapt HR policies | Organisation, Policy, Capabilities |
Stakeholder expectation | Pressure or concern from internal or external stakeholders | Board expectations, ESG concerns | Increase transparency; implement ethical compliance | Stakeholders, Policy, Performance |
Market opportunity | New market trends or emerging business opportunities | Competitor gap, new segment demand | Launch services; localise products | Strategy, ValueStream, Capabilities, Initiatives |
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Classification: Each rationale must include a driver type. Multiple drivers may be selected if appropriate.
Traceability: Rationales should link to the relevant strategy, initiative, or performance goal.
Consistency: Use the Strategic Response Model trigger catalogue to guide classification.
See: Examples of Trigger and Rationale links
How rationales are formed in response to specific triggers
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