What is a Service?
...
Service domains attributes
Attribute | Description | Example |
Title | The name or title of the Service. | |
Description | A detailed explanation of what the Service entails. | |
Purpose | The intended purpose or benefit of the Service. | |
Owner | The individual or team responsible for the Service. | |
| The Organization unit the Service belongs to. | |
| The SLAs associated with the Service. | |
Channels | The channels through which the Service is provided. | |
| The methods for collecting and analyzing customer feedback." | |
| The sequence of activities and interactions that comprise the Service delivery. | |
| The touchpoints and experiences throughout Service delivery. | |
Dependencies | Other Services, systems, or resources required for Service delivery. | |
| The individuals or groups involved in or impacted by Service delivery. | |
| Metrics used to measure Service effectiveness and value delivery. | |
Continuous Improvement | Methods for gathering and implementing Service improvements. | |
Resource Management | Required resources for consistent Service delivery. | |
Risk Management | Identified risks to Service delivery and mitigation strategies. | |
Strategic Alignment | How the Service supports Organization objectives and outcomes. | |
Quality Framework | Standards and procedures for ensuring Service quality. | |
Value Stream | Mapping of how value flows through the Service delivery process. | |
Compliance Requirements | Regulatory and Policy requirements affecting Service delivery. |
Service Features Element
Sub-Element | Description | Example |
| The name or title of the Service element. | |
| A detailed explanation of what the Service element entails. | |
| The intended purpose or benefit of the Service element. | |
| The individual or team responsible for the Service element. | |
| The Organization unit(s) involved in the Service element. | |
| The SLAs associated with the Service element. | |
| The channels through which the Service is provided. | |
| The methods for collecting and analyzing customer feedback. |
...