Services

What is a Service?

The Services domain represents distinct activities or processes performed to deliver value through ongoing interaction with customers and stakeholders. Services are embedded in the business architecture framework with connections to capabilities, value streams, and stakeholders.

The domain emphasizes real-time alignment with business capabilities and processes, with performance metrics directly integrated for continuous evaluation and refinement. It supports collaborative approaches to service management by engaging multiple roles across the organization in service design and delivery.

Service domains attributes

Attribute	Description	Example
`Ttitle`	The name or title of the Service.
`description`	A detailed explanation of what the Service entails.
`purpose`	The intended purpose or benefit of the Service.
`owner`	The individual or team responsible for the Service.
`orgUnitTitle`	The Organization unit the Service belongs to.
`serviceLevelAgreements`	The SLAs associated with the Service.
`channels`	The channels through which the Service is provided.
`customerFeedback`	The methods for collecting and analyzing customer feedback."
`processFlow`	The sequence of activities and interactions that comprise the Service delivery.
`customerJourney`	The touchpoints and experiences throughout Service delivery.
`dependencies`	Other Services, systems, or resources required for Service delivery.
`stakeholderNetwork`	The individuals or groups involved in or impacted by Service delivery.
`performanceIndicators`	Metrics used to measure Service effectiveness and value delivery.
`continuousImprovement`	Methods for gathering and implementing Service improvements.
`resourceManagement`	Required resources for consistent Service delivery.
`riskManagement`	Identified risks to Service delivery and mitigation strategies.
`strategicAlignment`	How the Service supports Organization objectives and outcomes.
`qualityFramework`	Standards and procedures for ensuring Service quality.
`valueStream`	Mapping of how value flows through the Service delivery process.
`complianceRequirements`	Regulatory and Policy requirements affecting Service delivery.

Service Features Element

Sub-Element	Description	Example
`title`	The name or title of the Service element.
`description`	A detailed explanation of what the Service element entails.
`purpose`	The intended purpose or benefit of the Service element.
`owner`	The individual or team responsible for the Service element.
`orgUnitTitle`	The Organization unit(s) involved in the Service element.
`serviceLevelAgreements`	The SLAs associated with the Service element.
`channels`	The channels through which the Service is provided.
`customerFeedback`	The methods for collecting and analyzing customer feedback.

Services JSON schema

See: https://github.com/Orthogramic/Orthogramic_Metamodel